Abu Dhabi National Oil Company For Distribution (ADNOC-Dist) has signed a three year annual contract with EMW, a smart convergence telecomms company for maintenance and support of its Avaya based PABX systems. The maintenance contract extends to ADNOC’s head office in Abu Dhabi and six of its branches in the UAE – Mussafah, Airport Road, Al Ain, Ras Al Khaimah, Sharjah and Bede’ Zayed. The current system supports over 600 users.
“For a colossal company like ADNOC-Dist, which ranks among the top ten oil and gas companies in the world, a robust and unfailing telephony system is imperative to the success of our business. The system has to be quick and responsive for internal communication between the branches and our fax servers and contact centre have to have high reliability with zero downtime,” said Ali Abdul Aziz Al-Ali, IT Division Manager, ADNOC-Dist.
“This necessitated us contracting the services of EMW to provide timely and year round support, maintenance and, if required, replacement of equipment. EMW have a large number of certified, skilled engineers with expertise in implementing and supporting Avaya technology,” he added.
ADNOC-Dist currently has 3 Avaya DEFINITY Server SI’s and 3 Avaya Prologix servers which manages all its communication needs. The IT Division has just completed outfitting the head office with more than 150 IP telephone handsets and a project is underway to install IP telephones in all the branches as well. Once done, this will considerably reduce overhead costs and increase efficiency. It also has plans in the near future to upgrade its Avaya PABX system to the latest version which will better suit its business needs.
“We are happy to have signed a three year maintenance and support contract and we are confident that our high level of service and expertise will strengthen our business relationship with ADNOC–Dist leading to future opportunities and implementation projects,” commented Serjios EL-Hage, CEO at EMW Middle East.
